Process & Quality Improvement

Whether developing something from the ground up or just making adjustments to existing entities, a mindful look and purposeful questions can result in great improvements to your organization.

EOI works with staff and leadership to develop logic models, mock-ups, storyboards, program theories, In Situ scans, and process and relationship maps.

These are just a few tools that help identify what you have and where you are. Once you decide where you want to go, and we can help you with that as well, we will figure out a plan to get you there.

Rita McPhail with long time clients Teresa Monomenee-Young and Valerie Whitney, Executive Director and Program Coordinator respectively, of the Woman’s Co-op in Battle Creek, Michigan.

“Rita seems to have a natural ability to understand an organization and its inner workings. To problem solve root causes and simplify the solutions. She can find relevant information even in chaos. Our organization is very grassroots from staff to structure and not typical. Rita found evaluation tools and processes that not only worked well with our programming but was also very easy for staff to work with.”  

Teresa Momenee-Young, Executive Director of Woman’s Co-op, Battle Creek, Michigan, USA